Package size, weight & what you receive

Check the selected size and the product description for the amount included. A pack sold by weight is measured by that stated weight, not by how full the bag or container appears. Flakes, powders, wafers and pellets have different densities and can settle during transport.

A photograph can show the texture or feeding use without representing the exact quantity in your selected package. Scoops, feeding dishes, shrimp, fish and other display items are included only when the listing explicitly says so. Do not infer a piece count from a weight-based package or a package weight from a photograph.

Ingredients & choosing the right food

Use the specific product description and package label for ingredients, intended animals and any nutritional information. A food suitable for one species or life stage is not automatically a complete diet for every aquarium inhabitant.

Powdered baby food, sinking wafers and floating flakes are different feeding formats. Choose a format that your animals can reach and consume. A supplement or treat should not replace the rest of a suitable diet unless the product specifically states it is intended for that role.

If an ingredient or suitability question is not answered in the listing, ask before feeding. Do not assume every food shares the same recipe or is free of a particular ingredient. Follow any specific instructions supplied with that product.

Feeding amounts & uneaten food

Begin with a modest amount appropriate to the product and animals, and observe how much is actually eaten. There is no single pinch, scoop or feeding schedule that fits every tank: stocking, animal size, existing grazing and food format all matter.

Watch where food goes. Surface feeders may miss sinking food, while bottom feeders need food that reaches them. Check that shy or smaller animals get access rather than assuming the fastest feeders represent the whole group.

Remove excess food as appropriate and avoid repeated additions when food is accumulating. Uneaten food contributes waste and can affect water quality. Feeding more is not a reliable way to speed growth or correct unexplained poor appetite.

Fine foods, shrimplets & feeding response

Fine foods can disperse beyond the place where they are added. Use particular care with powders so a small-looking portion does not become a large addition throughout the tank. Do not keep adding powder simply because it is difficult to see after it disperses.

Shrimp also graze on surfaces in an established aquarium. An immediate crowd around food is not the only indication of feeding, and a quiet feeding response does not by itself identify a problem with the product. Consider water conditions, recent feeding and the animals’ normal behavior.

Food is not a substitute for a stable aquarium, adequate filtration or species-appropriate care. Feeding guidance does not promise a particular growth rate, breeding result, coloration or lifespan.

Texture, settling & normal handling

Flakes can vary in size, pellets or wafers can leave small crumbs, and fine particles can settle to the bottom of a package. Compare the product with its stated format and selected quantity rather than expecting every piece to be identical.

That explanation is not a blanket exclusion for crushed, damaged or incorrect goods. If the contents appear substantially different from the ordered product, photograph the package and contents and contact us before using them.

Storage & freshness

Follow the storage instructions and any date printed on the package. Keep dry foods closed, dry and protected from excess heat, humidity and direct sunlight. Use clean, dry utensils; avoid dipping wet fingers or a wet scoop into the supply.

Do not store an open food container over an aquarium where splashes or condensation can enter. Keep the product identifiable and retain its label so you can check instructions or provide details if you have a question.

Do not use food that appears moldy, has become unexpectedly wet or has a suspicious change in smell or condition. Contact us about a concern with newly received food. No universal shelf life or after-opening duration is stated here because those details depend on the particular product.

Package problems, incorrect items & questions

Inspect your food and its packaging on arrival. If the package is torn, wet, leaking, incorrectly labeled or appears to contain the wrong item or quantity, contact support@superiorshrimpaquatics.com promptly with your order number and clear photos. Include the label, the affected product and packaging so we can understand the concern.

Keep the original packaging and avoid using a product that appears contaminated or compromised while you ask for advice. This is practical documentation guidance, not a new claim deadline or a promise of a particular resolution. A routine unopened return and a report that an item arrived damaged or incorrect are different concerns; tell us which applies.

Existing return terms & exchanges

Food and botanicals are dry goods under our Return Policy. Ordinary returns require prior written authorization and unused, unopened items in their original sealed packaging. Contact us from the email address on your order before sending anything back, and consult the linked policy for its request window and complete eligibility requirements.

The buyer pays return shipping and safe packaging costs. Original shipping charges are non-refundable, and there is no restocking fee. Returned items must arrive in their original condition for inspection.

Approved refunds are processed within 3 business days after receipt and inspection, to the original payment method for the eligible item value. In-store exchanges are available for eligible items with prior written authorization. Promotional, free and final-sale items are subject to the exclusions in the full policy.

Shipping & mixed orders

These products ship as dry goods under our existing shipping practices. Review the delivery address, selected quantity and variant before checkout. Dispatch and delivery timing depend on fulfillment, stock and the selected service; a carrier transit estimate is not a guaranteed ship date.

If your order also includes live animals or plants, review their shipping requirements separately. Adding food or botanicals does not remove the requirements that apply to the live items in that order.

Live Arrival Guarantee scope

The existing Live Arrival Guarantee covers live animals and aquatic plants. It excludes food, botanicals and other dry goods. The livestock reporting window and bonus-animal rules are not food or botanical product guarantees. For an issue with this item, contact us and refer to the Return Policy above.