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SUPERIOR SHRIMP & AQUATICS
SHIPPING INFO & PRACTICES
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How we get live animals, plants, and dry goods safely to your
door.

We ship Monday through Wednesday. Live animals and plants ship Monday and Tuesday, and on Wednesday with 2-day or overnight shipping. Wednesday shipments are limited to dry
goods and 2-day or overnight shipping options. Orders are
fulfilled while supplies last and we do our best to ship as
close to your order date as possible.

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SHIPPING SCHEDULE
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We expanded our shipping days to get orders out to you faster.
Here is how the week breaks down:

MONDAY
- Ships: all orders (live animals, plants, dry goods)
- Order by: no cutoff, order anytime

TUESDAY
- Ships: all orders (live animals, plants, dry goods)
- Order by: Monday by 1:00 PM CT

WEDNESDAY
- Ships: dry goods and 2-day/overnight shipping only
- Order by: Tuesday by 1:00 PM CT

THURSDAY THROUGH SUNDAY
- No shipments

Cutoff times are soft. We do our best to fulfill orders placed
by those windows, but nothing is guaranteed. Earlier is always
better. Orders ship while supplies last on a first-in,
first-out basis.

WEDNESDAY SHIPPING NOTE
Live animals and plants ship on Wednesdays only with 2-day or overnight shipping. If your
order contains live animals or plants and you need it out
Wednesday, select a 2-day or overnight shipping option at
checkout. Otherwise your order will go out the following Monday
or Tuesday.

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HOW WE PACK YOUR ORDER
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Every order gets the same level of care regardless of size.
Here is what goes into each box:

SOMETHING TO HOLD ON TO
- Every bag includes plastic netting, plant clippings, or
  duckweed so your shrimp have something to cling to during
  transit.

PURIGEN WATER TREATMENT
- We add Seachem Purigen to keep the water clean and handle
  organic waste during the journey. Those little white beads
  are totally normal.

CELLULOSE INSULATION
- Packed bags are nestled in cellulose insulation for shock
  resistance and thermal protection in all seasons.

EVERYTHING YOU NEED INSIDE
- An invoice, drip acclimation instructions, and a little
  something from us is included in every single order.

SEASONAL TEMPERATURE PACKS
- Ice packs and heat packs are available for purchase. Heat
  pack recommended below 32F. Ice pack recommended above 85F.

LIVE ANIMAL & FRAGILE STICKERS
- Two stickers are placed on the sides of every box so carriers
  know to handle your package with extra care.

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SAFE TRANSIT TEMPERATURE RANGE
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We monitor temperatures at both our end and your delivery
address before every shipment. If conditions fall outside safe
ranges, we will hold your order and reach out to you directly.

- Below 40F: heat pack strongly recommended
- 40F to 85F: safe shipping range
- Above 85F: ice pack strongly recommended

IMPORTANT: We reserve the right to delay or hold any shipment
due to weather, extreme temperatures, or other unforeseen
circumstances, regardless of shipping method selected. We will
always contact you if this happens.

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HOT WEATHER & UPS ACCESS POINT PICKUP
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When temperatures in your area climb above our safe shipping
range, we do not want your animals sitting on a hot delivery
truck all day or waiting on a porch in the sun. In those cases,
rather than holding your order until the following week, we can
often route your shipment to a UPS Access Point near you for
pickup. These are secure, indoor locations, frequently inside
retailers like CVS, Michaels, and other local shops, where your
package waits out of the heat until you collect it.

If your order qualifies for an Access Point reroute, we will
email you directly. To find a location near you:

1. Visit ups.com and go to the Find Locations page, or search
   "UPS Access Point near me."
2. Enter your ZIP code or address.
3. Filter results for UPS Access Point locations.
4. Verify the location is currently accepting packages for
   pickup and check its hours.
5. Choose one convenient to you and copy down the full street
   address.

Reply to our email with the full pickup address and we will
route your order there. If you would rather not use an Access
Point, we are happy to hold your order and reevaluate shipping
conditions the following week. Either way, please let us know
as soon as you can so your order is not delayed longer than
necessary.

PLEASE NOTE: Some Access Point locations may charge a small
handling fee for pickup. Any such cost is set by the location
and is the customer's responsibility.

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DELIVERY & TRANSIT TIMES
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- Ground shipping: estimated 1 to 4 business days depending on
  distance. Transit times are carrier estimates and are not
  guaranteed.
- 2-day and overnight shipping: available at checkout. Required
  for Wednesday shipments of live animals and plants.
- Tracking: provided via email once your order ships. Check it
  often and bring your package inside promptly after delivery.

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WHERE WE SHIP
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- We ship to all 50 US states, including Alaska and Hawaii.
- We do not ship internationally at this time.
- If you are in Alaska or Hawaii, we strongly recommend
  reaching out before ordering. Those shipments require
  expedited shipping and temperature packs and carry a higher
  transit risk.

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OUT-OF-STOCK ITEMS
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Occasionally an item sells out between when you order and when
we pack. If that happens, we will contact you with three
options: substitute with something comparable, hold the order
until it is back in stock, or cancel the item for a refund. The
choice is always yours.

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REFUSED OR UNDELIVERABLE PACKAGES
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IMPORTANT: If a package is refused at delivery or returned as
undeliverable due to an address error, the shipment is
considered a total loss. No refund will be issued for the
product or original shipping cost. Please double-check your
shipping address before placing your order.

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QUESTIONS?
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Reach out at support@superiorshrimpaquatics.com and we will get
back to you. We are always happy to help.

We are constantly learning and improving our practices. All
feedback is welcome. Superior Shrimp & Aquatics reserves the
right to update this policy at any time without prior notice.

Effective Date: June 16, 2026