Shipping Schedule
We expanded our shipping days to get orders out to you faster. Here's how the week breaks down:
| Day |
What Ships |
Order By (for best chance) |
| Monday |
All orders — live animals, plants, dry goods |
No cutoff — order anytime |
| Tuesday |
All orders — live animals, plants, dry goods |
Monday by 1:00 PM CT |
| Wednesday |
Dry goods and 2-day/overnight shipping only |
Tuesday by 1:00 PM CT |
| Thursday–Sunday |
No shipments |
— |
Cutoff times are soft — we do our best to fulfill orders placed by those windows, but nothing is guaranteed. Earlier is always better. Orders ship while supplies last on a first-in, first-out basis.
Wednesday shipping note: Live animals and plants will not ship on Wednesdays. If your order contains live animals or plants and you need it out Wednesday, select a 2-day or overnight shipping option at checkout — otherwise your order will go out the following Monday or Tuesday.
How We Pack Your Order
Every order gets the same level of care regardless of size. Here's what goes into each box:
🌿
Something to Hold On To
Every bag includes plastic netting, plant clippings, or duckweed so your shrimp have something to cling to during transit.
🔬
Purigen Water Treatment
We add Seachem Purigen to keep the water clean and handle organic waste during the journey. Those little white beads are totally normal.
🌾
Cellulose Insulation
Packed bags are nestled in cellulose insulation for shock resistance and thermal protection in all seasons.
📄
Everything You Need Inside
An invoice, drip acclimation instructions, and a little something from us is included in every single order.
🌡️
Seasonal Temperature Packs
Ice packs and heat packs are available for purchase. Heat pack recommended below 32°F. Ice pack recommended above 85°F.
🏷️
Live Animal & Fragile Stickers
Two stickers are placed on the sides of every box so carriers know to handle your package with extra care.
Safe Transit Temperature Range
We monitor temperatures at both our end and your delivery address before every shipment. If conditions fall outside safe ranges, we'll hold your order and reach out to you directly.
🧊 Below 40°F Heat pack strongly recommended
✅ 40°F – 85°F Safe shipping range
🌡️ Above 85°F Ice pack strongly recommended
Important: We reserve the right to delay or hold any shipment due to weather, extreme temperatures, or other unforeseen circumstances — regardless of shipping method selected. We will always contact you if this happens.
Hot Weather & UPS Access Point Pickup
When temperatures in your area climb above our safe shipping range, we don't want your animals sitting on a hot delivery truck all day or waiting on a porch in the sun. In those cases, rather than holding your order until the following week, we can often route your shipment to a UPS Access Point near you for pickup. These are secure, indoor locations where your package waits out of the heat until you collect it. PLEASE VERIFY THAT THE LOCATION ACCEPTS PACKAGES.
If your order qualifies for an Access Point reroute, we'll email you directly. To find a location near you:
Visit ups.com and go to the Find Locations page, or search "UPS Access Point near me." Enter your ZIP code or address. Filter results for UPS Access Point locations. Verify the location is currently accepting packages for pickup and check its hours. Choose one convenient to you and copy down the full street address.
Reply to our email with the full pickup address and we'll route your order there. If you'd rather not use an Access Point, we're happy to hold your order and reevaluate shipping conditions the following week. Either way, please let us know as soon as you can so your order isn't delayed longer than necessary.
Please note: Some Access Point locations may charge a small handling fee for pickup. Any such cost is set by the location and is the customer's responsibility.
Delivery & Transit Times
Ground shipping — estimated 1 to 4 business days depending on distance. Transit times are carrier estimates and are not guaranteed. 2-day and overnight shipping — available at checkout. Required for Wednesday shipments of live animals and plants. Tracking — provided via email once your order ships. Check it often and bring your package inside promptly after delivery.
Where We Ship
We ship to all 50 US states, including Alaska and Hawaii. We do not ship internationally at this time. If you're in Alaska or Hawaii, we strongly recommend reaching out before ordering — those shipments require expedited shipping and temperature packs and carry a higher transit risk.
Out-of-Stock Items
Occasionally an item sells out between when you order and when we pack. If that happens, we'll contact you with three options: substitute with something comparable, hold the order until it's back in stock, or cancel the item for a refund. The choice is always yours.
Refused or Undeliverable Packages
Important: If a package is refused at delivery or returned as undeliverable due to an address error, the shipment is considered a total loss. No refund will be issued for the product or original shipping cost. Please double-check your shipping address before placing your order.
Questions?
Reach out at support@superiorshrimpaquatics.com and we'll get back to you. We're always happy to help.
We're constantly learning and improving our practices. All feedback is welcome. Superior Shrimp & Aquatics reserves the right to update this policy at any time without prior notice.
Mon–Wed Shipping days
1–4 Estimated transit days
40–85°F Safe transit range
50 States we ship to
