Size & selection
Crayfish size varies by species and individual. Refer to the specific listing and selected option for any stated purchase size. Adult or maximum sizes in care information describe growth potential, not a guaranteed size on arrival.
Photos & appearance
Photos represent the species or color variety, not the exact animal you will receive. Color, markings and proportions can vary with age, sex, molt stage, lighting and aquarium conditions. A photo of a mature individual does not promise an adult-sized animal. The species and selection stated in your listing apply.
Sex & breeding
Crayfish are selected at random. We currently do not offer specific sexes, sex-selected pairs or guaranteed male-to-female ratios. Breeding and egg-bearing animals are not promised unless explicitly stated in the listing.
Molting & settling in
Crayfish molt as they grow and are vulnerable while their new shell hardens. Provide suitable hiding places and avoid disturbing a freshly molted animal. Follow the care requirements for the particular species. If an animal appears dead or injured on arrival, document it and contact us within the guarantee window rather than waiting for it to settle.
Tankmates & secure housing
Even dwarf crayfish can catch shrimp or other small tankmates. Individual behavior varies, and peaceful cohabitation is not guaranteed. Provide ample shelter and review the species-specific compatibility notes before purchase. A secure lid is recommended because crayfish can climb.
Color, maturity & purchase size
Dwarf species remain small as adults, while other crayfish species can become much larger. An adult-size figure is not a measurement of the animal being shipped, and a juvenile photo should not be used to judge eventual tank size. Check the exact species and any purchase-size information in the listing.
Color can appear different with lighting, substrate, age and molt stage. Representative photos are not a promise of identical markings or color intensity. If you believe the species or selected color variety is wrong, include clear photographs with your message.
Claws, legs & arrival-condition concerns
Look through the unopened bag for the animal’s overall condition and any visibly damaged or missing claws, legs or antennae. Take both a clear close-up and a wider photo showing the animal and packaging; include the shipping label. Do not pull on a limb or handle the animal to demonstrate a concern.
Crayfish can regenerate appendages through later molts, but the timing and extent vary. That biological ability does not mean you should ignore arrival damage or wait for a molt before contacting us. Report what you observe promptly; the full policy governs review and resolution.
Territory, escape routes & breeding expectations
Provide multiple separate shelters and visual barriers when housing more than one crayfish. Dwarf size does not eliminate territorial behavior, and freshly molted individuals are especially vulnerable. A well-fed crayfish can still catch small tankmates; food and cover do not guarantee peaceful cohabitation.
Secure the lid and check gaps around equipment, tubing and cables. Plan the aquarium around the species’ adult size and behavior before it arrives.
Crayfish are selected at random, not by sex. Ordering several does not guarantee that both sexes are present, that a female carries eggs or that breeding will occur. Even a mixed-sex group can have unsuccessful breeding or losses among offspring.
Acclimation & observation
Have the species-appropriate aquarium ready before delivery and follow its acclimation guidance. Allow shelter and a quiet settling period, while continuing to observe water quality, feeding and behavior. Avoid disturbing or attempting to assist a molt.
If an animal appears injured or dead on arrival, document it and contact us within the guarantee window. Do not delay the initial report while waiting for feeding, activity or a future molt.
Bonus animals & your paid count
When inventory allows, our policy provides one bonus animal for every five ordered of the same species. Bonuses are discretionary and are not separately covered for refund or replacement. They count toward the total arriving alive when assessing whether your paid quantity was fulfilled.
For example, if you order 10 crayfish and receive 12, receiving 11 alive fulfills the paid count. If fewer than 10 arrive alive, the shortfall is assessed under the guarantee. Expected bonuses that were not included are not a paid-item shortage.
Checking quantities & reporting a short count
Check the actual animals received against your paid order quantity. For a suspected short count, the full policy calls for a clear counting photo showing all animals, the empty bag and the shipping label before they are introduced into an aquarium. Follow its counting instructions and contact us if you cannot document the count clearly.
Verified miscount claims are resolved with a refund for the missing paid animals under the current policy. A count made after release can be unreliable when animals hide among plants or hardscape.
Before opening: photographs & your first report
Use the email address on the original order and include all arrival concerns in the initial message to support@superiorshrimpaquatics.com within two hours of the carrier’s recorded delivery time. Photograph the sealed bag, visible and countable animals, shipping label, box and packing materials.
If the bag is leaking or damaged, photograph the leak or damage and wet packing before opening. Keep the original photographs and packaging. For cloudy water that prevents counting, take the original cloudy-water photo first and follow the full policy’s specific additional clear-container documentation instructions.
The guarantee contains restrictions on opening bags, acclimation and transfers. Review those instructions before taking action so the evidence needed to assess the claim is preserved.
Arrival problem? Document it promptly.
Email support@superiorshrimpaquatics.com within two hours of the carrier’s recorded delivery time, using the email address on your order.
- Photograph the original sealed bag with the animals visible and countable.
- Include the shipping label, outer box and packing materials.
- Document any bag damage or leakage before opening.
- Report all arrival losses in your initial message.
Read the full guarantee for photo requirements, cloudy-water documentation and claim eligibility before opening or transferring animals. Approved claims are resolved under the options and conditions stated there.
Shipping & coverage limits
Ground shipping carries increased risk for live animals, and the policy reserves the right to refuse guarantee claims on ground shipments. Choose your shipping method carefully.
The guarantee applies to the first delivery attempt. Redirection, pickup holds and carrier delays can affect eligibility under the full policy. Any product-specific coverage restrictions stated in a listing also apply.
Hitchhikers & quarantine
Live aquatic products can carry tiny hitchhikers or eggs despite inspection. Pest-free arrival is not guaranteed. We recommend quarantining new arrivals before introducing them into an established aquarium.
Returns
Care guidance in this tab does not create additional guarantee requirements or exclusions. Please read the full policies for complete eligibility, documentation, resolution and return requirements.

