Hi Cherie,
A few notes for anyone reading.
We never received any contact about this. Losses within the first 24 to 48 hours are addressed through our Live Arrival Guarantee by emailing support@superiorshrimpaquatics.com with photos, not through reviews. We can only help with what we know about.
On the bonus shrimp: bonuses are added at our discretion as a buffer to absorb transit losses. They are not guaranteed and are not counted toward the paid order. With heavier transit stress, bonuses (when included) sometimes die early and get cannibalized by the survivors before arrival, which is normal shrimp behavior during shipping. The Live Arrival Guarantee triggers only when total live arrivals fall below the paid count, which it did not here.
On post-arrival losses: even with good parameters and proper acclimation, some post-arrival losses can occur due to the cumulative stress of transit. The 2-hour Live Arrival Guarantee window addresses arrival condition specifically because beyond that point, tank-side variables (cycling status, parameter stability, undetected micro-shifts) become the larger factor and aren't something we can control or verify from our end.
On shrimp size: Blue Rili are shipped as juveniles. Smaller size at delivery is expected, and they grow to full color and size in a stable tank over a few weeks.
John
Superior Shrimp & Aquatics