Hi Rafaiel,
A few clarifications for anyone reading:
On the count: our Live Arrival Guarantee math is based on alive count versus paid count, not bag count. You paid for 10 shrimp and had 6 alive, which is 4 below your paid count and what was covered. Bonuses are added as a buffer to absorb transit losses, not as a guaranteed delivery count.
On cannibalism: shrimp are opportunistic eaters and will consume dead shrimp during transit. This is well-documented behavior across all shrimp species. Soft tissue can be consumed completely in transit, leaving exoskeleton fragments that fragment further and become unrecognizable. Combined with 48 hours of decomposition, dead shrimp don't reliably appear as whole shrimp in a final bag count.
On the color of the fragments: dead Blue Diamond shrimp do not stay blue. The blue pigmentation in Neocaridina varieties is largely structural and is maintained by living cells. Within hours of death, that pigment dissipates and the body turns pale or white. By the time of arrival 48 hours later, any DOA tissue would appear pale, not blue. Pale fragments are evidence of dead shrimp from your order, not a different species.
On shipping cost for reshipment: partial loss reshipments are at buyer expense per our published Shipping Policy. This applies to all customers regardless of order value. You agreed to that policy at checkout.
The refund was processed at the per-shrimp rate at the pack price, which is how Live Arrival Guarantee refunds are calculated.
John
Superior Shrimp & Aquatics